Please read Carefully
Please ensure Proof of Banking is Bank Confirmation letter not older then 3 Months.
All Students who have already emailed bank confirmation letters and have already requested Refund, please tick the box. You will be required to upload a copy of the email you sent us and the select the date you sent the email. PLEASE ONLY TICK THIS BOX IF YOU HAVE ALREADY SUBMITTED THE DOCUMENTS AND THE ADMIN HAS CONFIRMED RECEIPT.
All Student who are requesting Refunds, the banking details that you upload must be for the same account that paid us. If the banking details have changed or you paid cash, we will need a confirmation email from the surety on the account in order to change the banking details, you can reply to this email and copy the Surety, they will be required to confirm the changes being made and confirm that we can pay the amount to the new account.
Bursary Students who are requesting refunds will need to request a letter from the bursary to confirm they are allowed to receive the refund which the Bursary paid. Please note that no exceptions will be made regarding this.
All students need to be aware that they will incur a 4% transaction fee for overpayments of Rental amounts if paid via Fundi. For Example if your bursary paid a Deposit of R2000 and they have given permission for us to refund you, we will deduct the 4% Transaction charge from the amount as we paid this amount to fundi to facilitate the transaction. The amount we will refund is R1920.
The amounts on the statement might not be correct, Due to the fact that the refund process takes 21 working days from application, we will have to ask everyone to note that we have not finalized the accounts. The amounts that are currently on the statements might change before payment is made, but we are trying to prevent delays in payment so please DONT SEND us emails or WhatsApp's querying the amounts displayed. We will send out final statements before payment, once you receive the final statement you can contact us to query amounts.
All NSFAS students requesting payment need to be aware that if they request a refund now, we will process all refunds including deposits as the account stands now, when we receive the balance payments from NSFAS then all additional payments will incur a 10% handling fee. If you wish to wait for the other payments please reply to the email and advise us that you would like to wait for all payments to be received from NSFAS before we execute the payment for you in accordance with the 21 working day policy for refunds. Should you not respond we will process the refund as per your request. Please only reply if you wish NOT to receive payment now.
