Please read Carefully
Only needed if the refund is going to a different bank account than the one originally used for payment.
Must be a Bank Confirmation Letter not older than 3 months.
Screenshots or outdated documents will not be accepted.
Refunds must go to the same account used to pay.
If banking details have changed or payment was made in cash:
Need an email confirmation from the surety (person responsible for the account) approving the change.
The surety must confirm the new account for payment.
If the payment was done by a third party, they need to confirm that money can be paid to the nominated account
If you (Student) has been paying the Rental using your account you will still need approval from the Surety to have the money paid to your account. Please obtain this in the form of a letter of authority or email to admin@twksa.com email must be from the surety's email listed on our system.
Refunds require a Bank Confirmation Letter from the bursary.
Deposits will not be refunded to students directly.
4% transaction fee applies on overpaid rental amounts if paid via Fundi.
Example: If bursary paid R2000 deposit, R80 will be deducted (4%).
Statement amounts may change due to:
21 working day refund processing period after contract ends.
Deductions for damages.
Do not contact via email or WhatsApp to query amounts until final statement is issued.
Refunds now will include deposits as the account stands now.
Any additional payments received from NSFAS later will incur 10% handling fee.
If you want to wait for all NSFAS payments before processing your refund, reply to the email stating that.
Default: Refund will be processed immediately unless you request otherwise.
Refunds cannot be paid to third parties.
Money must go back to the original payer.
Exceptions:
Bursary payments can be refunded to the bursary with:
Bursary banking details
Letter of Authority if transferring to a third party.
Students will not receive refunds if a third party paid the account.
